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Elements and Performance Criteria

1. Prepare to identify client’s requirements on site
   • Prepare inspection tools and equipment and arrange for visit on site
   • Establish contact and apply communication skills to develop rapport with the client
   • Provide personal identification and confirm purpose of visit
   • Explain process for determining client's needs
   • Obtain permission to inspect location, take measurements and gather relevant information
2. Obtain detailed information from client
   • Use appropriate questioning techniques to identify client requirements and gather detailed information
   • Present preliminary product information and discuss options with client
   • Document client requirements
3. Conduct site inspection
   • Arrange and adapt to work area, so that inspection can be conducted safely and efficiently
   • Select ladders, steps or bosun's chair, as appropriate, to inspect site and take measurements, and use in accordance with work health and safety (WHS) practices
   • Secure and adequately support ladder or other device
   • Erect appropriate barriers and signs when operator is overhead
   • Seek assistance, as necessary, when working above ground or deck
   • Identify safe anchor points for products or other relevant architectural or marine structural equipment
   • Take measurements and note special features likely to affect installation of products or their performance in service
   • Take account of labour rates and costs of materials and equipment to estimate costs, and record results of inspection
4. Conclude inspection on site
   • Replace items shifted or removed during the information gathering process
   • Return client equipment used in the inspection process
   • Notify client when operator is leaving the site

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Workplace procedures include one or more of the following:	requirements prescribed by legislation, awards, agreements and conditions of employment standard operating procedures (SOPs) work instructions oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling WHS practices
Australian Standards include:	the relevant industry or Australian Standards that are current at the time this unit is being undertaken
Client’s requirements include one or more of the following:	types of materials types of products and equipment operating principles and mechanisms costs timelines colours size, dimensions and shape delivery and installation dates installation procedure to be followed crowd barriers or fencing
WHS practices include one or more of the following:	WHS practices include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and include one or more of the following: manual handling techniques SOPs personal protective equipment (PPE) safe materials handling taking of rest breaks ergonomic arrangement of workplaces following marked walkways safe storage of equipment housekeeping reporting accidents and incidents additional licensing or permits environmental practices

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

preparing tools and equipment for inspection, arranging visit on site, and conducting at least twp (2) on-site inspections safely and efficiently to determine work requirements

greeting client in an appropriate manner, identifying and confirming client needs, and demonstrating product knowledge

taking measurements and noting site requirements likely to affect installation of products or their performance in service

asking appropriate questions, clarifying information and providing feedback to client

documenting and communicating work-related information including costs, measurements, specifications, client details and requirements

complying with all relevant safety requirements, including safe use of ladders, steps, measuring tools (including laser devices), and other equipment

concluding inspection on site according to workplace procedures.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

hazards associated with working at heights

range of products and services offered by the workplace

principles of operating products and equipment

types of materials and their applications

limitations of canvas and other materials used

types of strengthening and fastenings

the service life of different materials

instruments and techniques for measuring

mathematical processes

mathematical formulae for areas and volumes

labour rates and approximate costs of products and materials

power sources, such as single phase, three phase and weather-protected outlets

work health and safety (WHS) and environmental requirements of relevant industry and workplace procedures

general industry housekeeping policies and procedures

WHS practices, including hazard identification and control measures

client communication

quality practices

workplace practices

practices for recording and reporting.

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